Shipping policy

Shipping Policy – Everlight Gifts

Last updated: 27 December 2025

1. Processing Time

All orders are prepared and dispatched after payment confirmation.

Estimated processing times:

  • Standard orders: 2–4 working days

  • Personalised handmade items: may require up to 2 additional working days for preparation.

Note: Everlight Gifts does not sell video products. A small number of mystery box orders may be randomly selected for social media unboxing features.

Processing times do not include courier delivery time.

2. Delivery Time (After Dispatch)

Estimated delivery times depend on the delivery method selected at checkout.

  • Standard courier delivery: 5–8 working days

During promotions, holidays, or peak seasons, delivery may take 1–3 additional working days.

Delivery times are estimates and may vary due to weather conditions, courier network capacity, or operational delays.

3. Supported Shipping Partners

We work with trusted South African logistics providers, including:

  • The Courier Guy

  • PUDO Lockers

  • Fastway Couriers

Other reliable national courier services integrated with our store may also be used depending on the delivery location and service availability.

4. Shipping Coverage

Everlight Gifts currently delivers to:

  • All major cities, towns, and regional areas within South Africa

Please note:

  • PO Box addresses are not supported. A physical street address is required.

  • Rural or outlying areas may experience longer delivery times depending on courier reach and accessibility.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A tracking number via email, and/or

  • SMS tracking updates where supported by the courier.

Tracking updates may take up to 24 hours to activate after dispatch.

If you do not receive tracking details within 4 working days, please contact us for assistance.

6. Shipping Fees

Shipping costs are calculated at checkout based on your delivery location and shipping method.

Occasionally, free shipping promotions may be offered and will be clearly displayed on our store.

Please note:

  • Address corrections after dispatch may result in additional courier fees.

  • Redelivery requests may also incur extra charges.

7. Lost, Damaged, or Delayed Parcels

If there is an issue with your delivery:

Damaged parcels

  • Must be reported within 48 hours of delivery

  • Please provide clear photos of the parcel and the contents

Lost parcels

  • We will work with the courier provider to investigate and resolve the issue.

Delayed parcels

  • We will assist by requesting updates from the courier.

While we assist customers in resolving shipping issues, Everlight Gifts is not liable for delays caused by third-party courier services.

8. Returned Parcels Due to Delivery Failure

A parcel may be returned to us if:

  • An incorrect address was provided

  • The courier was unable to complete delivery after multiple attempts

  • A parcel was not collected from a locker or pickup point

If this occurs:

  • We will notify you once the parcel has been returned

  • Reshipping fees will apply to send the parcel again.

9. International Shipping

Everlight Gifts currently ships within South Africa only.

If international shipping becomes available in the future, customers will be responsible for:

  • Customs duties

  • Import taxes

  • Any additional international shipping charges.

10. Contact for Shipping Support

For any shipping-related questions or assistance, please contact us:

Email: everlightgifts1@gmail.com
Phone / WhatsApp: 084 905 7881

We aim to respond to all inquiries within 1–2 working days.