Refund policy

Mystery Box Disclaimer – Everlight Gifts

Last updated: 27 December 2025

This Mystery Box Disclaimer explains how mystery box products work when purchased from Everlight Gifts. By purchasing a mystery box from our store, you acknowledge and agree to the terms outlined below.

1. Nature of Mystery Box Products

Mystery boxes contain randomly selected items chosen by Everlight Gifts.

Customers do not know the exact contents before purchase, and the items included may vary from order to order.

Possible items may include:

  • Small gifts

  • Accessories

  • Collectibles

  • Novelty items

  • Other surprise products

Because of the random nature of these products, specific items cannot be requested or guaranteed.

2. Surprise-Based Purchase

By purchasing a mystery box, you agree that:

  • The contents are random and surprise-based

  • Items received may differ from examples shown in marketing images or videos

  • Receiving duplicate items across multiple purchases may occur

Mystery boxes are designed for the experience of surprise and discovery.

3. Product Value

Everlight Gifts aims to ensure that the total retail value of items inside the mystery box meets or exceeds the purchase price where possible.

However:

  • Value estimates are based on internal retail pricing

  • Individual customers may perceive value differently

4. Social Media Unboxing Selection

Some mystery box orders may be randomly selected for social media unboxing content.

This means your order may be opened and showcased for promotional purposes on platforms such as:

  • TikTok

  • Instagram

  • Other social media platforms

Important:

  • Everlight Gifts does not sell video products

  • Selection for unboxing is random and limited

  • Personal customer information will not be displayed

5. Returns and Refunds for Mystery Boxes

Due to the nature of mystery products:

Mystery boxes are generally not eligible for returns or refunds based on personal preference, including:

  • Disliking the items received

  • Receiving items you already own

  • Not receiving a specific item you hoped for

Returns may only be accepted if:

  • The product arrives damaged, or

  • The parcel arrives significantly different from what was advertised

All issues must be reported within 48 hours of delivery.

6. Age Requirement

Mystery box purchases should be made by customers who are 18 years or older, or with the consent of a parent or guardian.

7. Fair Purchase Policy

Everlight Gifts reserves the right to:

  • Limit quantities per order

  • Cancel suspicious or fraudulent orders

  • Refuse service where misuse of promotions or refund policies is suspected

8. Changes to This Disclaimer

Everlight Gifts may update this Mystery Box Disclaimer from time to time.

Any updates will be posted on this page with the revised date.

9. Contact Information

If you have any questions regarding mystery box products, please contact us:

Everlight Gifts

Email: everlightgifts1@gmail.com
Phone / WhatsApp: 084 905 7881